Delete your RaiGo account
This page explains how to delete your account in the RaiGo app and what happens to your data.
Option 1: In the app (immediate)
- Open the RaiGo app and sign in with your mobile number.
- Go to the Account tab.
- Tap Delete account.
- When asked "Delete your account permanently?", confirm.
Your account is deleted straight away. There is no waiting period.
Option 2: By email
If you can no longer open the app, email support@raigox.com from any address with the subject "Delete my RaiGo account" and the mobile number you used to sign in. To protect you, we may confirm the request by sending an OTP to that number. We delete the account within 7 days of confirming.
What is deleted
- Your name, mobile number, email and identity-verification details
- All your ads (taken down and hidden from everyone)
- Your saved ads, notifications and notification settings
- Your push-notification tokens and all signed-in sessions
Your mobile number is freed, so you can sign up again later as a new account.
What is kept, and for how long
- Chat messages you already sent stay in the other person's conversation, because they are also that person's record. They are no longer linked to your name or number.
- Reports about ads or users, and ads under a legal hold, are kept until the hold or investigation ends.
- Security and audit logs are kept for about 400 days, as required for online intermediaries under Indian law, and then deleted.
Delete only some data
You do not have to delete your whole account. In the app you can delete or close individual ads under My Ads, edit your profile, and turn off notifications. For any other request, email support@raigox.com.
More details are in our Privacy Policy.